Novotel Surfers Paradise - Family & Business trip hotel - FREQUENTLY ASKED QUESTIONS



Where can I park?
Parking is available through the Secure Car Park  at the adjoining Paradise Centre with access underneath the hotel. Entry is via Hanlan Street.  Additional parking also available at Bruce Bishop Carpark just 100m from the hotel. Additional costs for parking do apply as these are external providers.

Please see the Reception team for discounted ticketing options for inhouse guests.

Where is breakfast served and is it a buffet?
Breakfast is served daily in both BLVD Café & Bar and The Restaurant on selected days.

Is your pool heated?
Yes, it is during Winter.

Do you have Free WiFi?             
Join up to our complimentary “ACCOR LIVE LIMITLESS (ALL) membership” on check in and enjoy complimentary WIFI for the entirety of your stay.

Already a member? Let us know during your check in and we will ensure you are live and ready to go.

Do you offer contactless check-in and check out?
Yes we do, please speak to our reservations team to arrange this for check in and we are taking full prepayment on check-in to allow ease of contactless check-out.

Do you have COVID 19 Safety regulations in place?
Yes we do, please see the ALLSafe page or speak to one of our team for more details.

Is my room serviced?
Your room will be serviced daily, we kindly request that you vacate your room whilst the Team carry out the service. If you have any specific time you would like your room serviced please Dial 53 or inform Reception.

Accessible Rooms?
Yes we do, please talk to our friendly reservations staff.

Is there Free TV?
The hotel has Smart TVs with Free to air digital TV and Casting available.  There is also USB ports to connect a device to.  These cables are not provided.

What should I do if I feel unwell?
The Hotel has trained ALLSafe Ambassadors present onsite 24 hours per day and they will be able to provide assistance with any health concerns that you may have.

When dining in BLVD Café & Bar or when I am in the lobby or conference areas on level 1, where are the toilets?               
Public toilets are located on level 1. Please follow the directional signs.

Is there only one lift to the car park?
There is a lift in the hotel as well as a lift in the Paradise Centre that goes to the car park.

Still looking for your answer?
Please contact our reservations team on +61 7 5579 3499

Novotel Surfers Paradise ☆☆☆☆

3105 Surfers Paradise Boulevard, 4217 Surfers Paradise Queensland
Tel: +61 7 5579 3499
Fax: +61 7 5592 0026

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